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A
consistent pattern of ambiguity causes our people to doubt what we
stand for, or to fret that we are trying to hide something, and that's
damaging to our businesses and to our brands.
To
return to the people we coach, I do believe that when it comes to
promotion, reward and recognition, we would be far better served by
managing the expectations of emerging leaders with greater transparency
and truthfulness than seems to be the case.
When
a number of people view themselves as being in line for a particular
promotion, all but one of them are going to be disappointed, and too
often the process leaves more casualties than it need.
Coaching
is a key contributor to the development of the leadership talent pool.
One of its many benefits is that it's a subliminal message to the
person being coached that they are valued, and admired in their
organisation, and that knowledge really helps them in the inevitable
down times.
I
also know that the people I coach really value straightforward truthful
feedback from their leaders on their career prospects, even if they
don't always like what they hear.
At
a slightly more junior level, I am currently developing an enrichment
programme for one of the companies I'm involved with, for the express
purpose of retaining our bright young stars, acknowledging that our
flatter management structures can't always keep pace with the rate of
their ambition.
The
program is designed to turn out a more well-rounded business person,
who can take a broader, more strategic view beyond their line
responsibilities. So the program will include elements of further
education, exposure to our political and cultural institutions,
work/life balance, values and ethics, involvement with non-government
organisations in the not-for-profit sector, and so on. What we hope to
accomplish is an enriched environment for these individuals, while
managing their expectations on when and how their next career
opportunity will come along.
This
programme will also expose them to the ambiguity inherent in corporate
life, and my great hope for the project is that it will assist in the
development of the necessary coping skills, and that they emerge as
strong, motivated, and ethical, with a contemporary take on what it
means to be a leader.
What
we now know, of course, is that the old command and control, army model
of leadership is increasingly irrelevant in a business context. It's
predicated on recruitment and promotion techniques that are
demonstrably ineffective, it stifles innovation and risk-taking, its
rigidity and inflexibility mean that the sort of people who rise to the
top are often the antithesis of leaders - they jump to every bit of
pressure from financial analysts and journalists, and seem incapable of
taking a long-term view.
As a model it is inefficient and expensive, and as a mechanism for encouraging ideas and innovation it's a dead loss.
Contemporary
leadership thought values diversity as a source of ideas and
innovation, with the role of the leader increasingly seen as the person
who identifies, recruits and nurtures ideas leaders for the
organisation, because they recognise that ideas leaders are the real
wealth generators. Contemporary leadership also recognises that the
public sector, the private sector and the not-for-profit sector are
inextricably linked, and all three sectors are accountable to the
communities who sustain them.
That
realization of the inter-connectedness of things is an important
insight for business leaders - we don't operate in a moral vacuum - the
notion that business is somehow only responsible to its shareholders is
a fallacy.
Sure-footed
business leaders have a moral compass that guides them through the maze
of ethical dilemmas they face on a daily basis, and like a literal
compass, true north never changes. All the things your mother told you
are true. Truth, honesty, decency, courage, fairness, honour and
generosity are all the hallmarks of the trust that good leaders
engender in their teams.
And
to return to where we started, I'm willing to bet that when your mother
articulated all those things she wanted you to be when you grew up, she
never said, "I particularly want you to be ambiguous". What was meant
as an occasional tool, has exploded into a noxious weed, obscuring our
way, blocking out the light, and hemming us in.
And
finally, by lessening our reliance on ambiguity, and strengthening the
clarity and purpose of our communications with our emerging leaders, we
provide them with the right settings for the successful careers we all
wish for them.
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