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Page 1 of 3 May 17, 2004
Leadership and Ambiguity might strike you as on odd theme for a coaching
conference. Popular notions of leadership emphasise decisiveness,
boldness, a willingness to act - ambiguity sounds such a wussy word,
doesn't it - lacking clarity, definition - it's scarcely an
aspirational word.
And yet, the coaches in this room have many decades of business leadership
behind us (and ahead of us, too, I hope), so we know that managing,
sometimes even creating, ambiguity is an important leadership tool.
We
know that we live in an uncertain world, and an increasingly litigious
world, all of which makes it increasingly difficult for business
leaders to be as transparent and straightforward as they would perhaps
like to be.
For
a CEO with a number of ambitious direct reports, it's important to
maintain a certain amount of creative tension between them, but it does
make giving them fearless and frank advice about their career prospects
problematic.
And
that's just one example of the ambiguities that high-potential
executives witness. CEOs deal with so many stake-holder groups - all of
them needing to be handled deftly, and as their leadership team watch
their CEO spinning away, inevitably a certain amount of cynicism starts
to creep in.
Very
often the people we coach are line managers, and the decisions they
make are comparatively straightforward; so, to them, black and white,
right and wrong, are yes/no issues.
As
coaches, we are frequently consulted as our clients struggle to
interpret the ambiguity in their organisation to their direct reports.
The language of much that passes for corporate communication is
ambiguous, usually by design, and is often not reflected in corporate
behaviours. Emerging leaders value the respect of their direct reports,
and are frequently embarrassed by the perceived need to spin a
corporate message which is at odds with their direct experience.
Indeed,
the very skills that caused them to be identified as emerging leaders
are usually characterised by technical excellence - that is clear,
precise, unambiguous outputs. They've spent their entire business lives
so far trying to be totally accurate - devoid of ambiguity, but very
often it is their perceived inability to deal with ambiguity that can
lead to career stumbles in the next stage of their development.
Problems
arise when idealistic talented people pass judgement on their
colleagues on the leadership team, and start articulating questions
like "Why can't I be a leader without compromising my values", and "How
come people who play politics get rewarded, and people who don't, get
ignored". These people tend to be characterised by the belief that
somehow virtue is its own reward - that if they work hard, and achieve
great results, that's all that should be expected of them, and reward
and recognition should be automatic.
Now
it would be easy to dismiss these idealists as naïve, but in many ways,
these people are innate leaders, and exactly the sort of people who
really add value to the firm, so it's important they stay motivated and
committed.
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